Terms of service.

Draft. These terms have been prepared for First Harvest Matcha LLC and are pending review by Kentucky counsel. They apply as written until replaced.

1. Who we are

qtmatcha.com (the "Site") and qt matcha products are offered by First Harvest Matcha LLC, a Kentucky limited liability company doing business as "qt matcha" ("qt," "we," "us"). Questions: sipqtmatcha@gmail.com.

2. Agreement to these terms

By using the Site, joining our email list, or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Site. You must be at least 18 to purchase. We may update these Terms; the date at the top tells you when. Continued use after a change means you accept it.

3. About the product

qt matcha is a powdered matcha beverage mix containing iron, vitamin C, and collagen. It is a food, not a medicine. It is not intended to diagnose, treat, cure, or prevent any disease, and nothing on the Site is medical advice. Talk to your healthcare provider before using qt if you are pregnant or breastfeeding, take an iron supplement or any medication, have a medical condition, or have questions about your iron levels.

Iron warning. qt contains iron. Accidental overdose of iron-containing products is a leading cause of fatal poisoning in children under six. Keep this product out of reach of children. In case of accidental overdose, call a doctor or poison control center immediately.

Allergen and dietary disclosure. qt contains bovine (cow-derived) collagen. It is not vegan or vegetarian. Full ingredient and allergen information appears on the product label and will be published on the Site before orders open. Always read the label.

4. Orders, pricing and payment

Prices are in U.S. dollars and may change without notice; the price at checkout is the price you pay. Checkout and payment are processed by Shopify. We may refuse, limit, or cancel an order for any reason, including suspected fraud, pricing errors, or stock problems, and we'll refund anything you were charged for a cancelled order. Sales tax is applied where required.

5. Shipping

We currently ship within the United States. Shipping options and prices are shown at checkout. Delivery estimates are estimates. Risk of loss passes to you when the carrier accepts the package; if a package arrives damaged, tell us within 7 days and we'll make it right.

6. Subscriptions (when available)

If you start a subscription, you authorize us to charge your payment method at the interval you choose until you cancel. Each renewal is charged at the subscription price in effect at that time; we'll email you before any price change. You can skip, pause, or cancel any time from your account page or by emailing us; changes take effect for orders not yet shipped. We'll send a reminder before each renewal.

7. Returns and refunds

Because qt is a food product, we can't accept returns. If you're unhappy with your first order, email us within 30 days of delivery and we'll refund it or replace it, once per household. Refunds go to the original payment method.

8. Using the Site

Don't misuse the Site: no scraping, interfering with its operation, attempting to access accounts or systems you're not authorized to, or using it for anything unlawful. We may suspend access for misuse.

9. Intellectual property and your content

The Site, the qt name and logo, packaging, photography, and copy are owned by us or our licensors and protected by trademark and copyright law. You may not use them without written permission. If you tag us, post about qt, or send us photos, reviews, or ideas, you give us a non-exclusive, royalty-free, worldwide license to use that content in our marketing, and you confirm you have the right to share it. We may decline to use or may remove any content.

10. Disclaimer of warranties

The Site and products are provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise the Site will be error-free or uninterrupted. Some states don't allow these exclusions, so some may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, First Harvest Matcha LLC and its members, managers, employees, and suppliers are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim relating to the Site or a product is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Nothing in these Terms limits liability that can't be limited under applicable law.

12. Indemnification

You agree to defend and hold us harmless from claims and costs, including reasonable attorneys' fees, arising from your misuse of the Site, your content, or your violation of these Terms or any law.

13. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. Arbitration. Any dispute that we can't resolve informally within 30 days of written notice will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Fayette County, Kentucky, except that either party may bring an individual claim in small-claims court. Class-action waiver. Disputes will be resolved on an individual basis only, not as a class, consolidated, or representative action. Opt-out. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms with your name and the words "arbitration opt-out." For anything not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in Fayette County, Kentucky.

14. Everything else

If any part of these Terms is unenforceable, the rest still applies. These Terms, with the Privacy Policy, are the whole agreement between us about the Site and products. We may assign these Terms; you may not. Our not enforcing a provision isn't a waiver.

15. Contact

First Harvest Matcha LLC · Lexington, Kentucky · sipqtmatcha@gmail.com